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Refund & Replacement Policy
Last updated 17 August 2026
At RevvMotiv, we carefully package and inspect every order before dispatch. Because our products are precision-fit car accessories, we do not accept returns on delivered products for reasons of personal preference.
When a refund or replacement applies
We will offer a refund or replacement only when:
- You received the wrong product, or
- The product arrived defective or damaged.
How to raise a claim
Contact us within 48 hours of delivery. To process your claim, you must provide a complete, uninterrupted unboxing video of the package, along with photos of the issue if we request them. Claims raised without this video cannot be processed.
What isn't covered
We're unable to offer a refund or replacement for:
- A change of mind after purchase
- An incorrect size, model, or variant selected by the customer at checkout
- Minor variations in color or finish, which can occur naturally with dyed or finished materials
- Damage caused by improper installation, misuse, modification, or normal wear and tear
- Any claim submitted without the required unboxing video
- Any claim raised more than 48 hours after delivery
If your claim qualifies, we'll work with you to arrange a replacement or refund as quickly as possible.